Return & Refund Policy

Effective Date: September 3, 2026

At elmoraltd.shop, we want you to be completely satisfied with your purchase. If you are not satisfied with an item you received, you may request a return within 60 days of delivery.

We offer free returns for eligible orders within the United States.

1. 60-Day Return Period

You have 60 days from the date your order is delivered to request a return.

To be eligible for a return, the item should be returned in its original condition, with reasonable care taken to prevent damage during the return process.

Because our products are wood-crafted home décor, normal variations in wood grain, texture, tone, and appearance may occur. These natural characteristics are not considered defects.

2. Free Returns

Return shipping is free for eligible returns.

Before sending an item back, please contact our customer support team at:

Email: help@elmoraltd.shop
Phone: +1 866-506-2545

We will provide the return instructions and, where applicable, the information needed to return your order.

Please do not send merchandise to the business mailing address unless instructed by our customer support team.

3. Refunds

Once your returned item is received and reviewed, we will process your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, PayPal, or other payment provider, it may take additional time for the refunded amount to appear in your account.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible.

Please include your order number and, when helpful, photographs showing the condition of the item.

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

5. Return Condition

Returned merchandise should be in a condition suitable for resale and should be packaged appropriately to help prevent damage during transportation.

Items that have been intentionally damaged, substantially altered, or damaged through improper use may not qualify for a return.

6. Exchanges

If you would like to exchange an item, please contact our customer support team. Depending on product availability, we may assist you with an exchange or recommend returning the original item and placing a new order.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at help@elmoraltd.shop.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed before fulfillment begins.

If an order has already been shipped, the standard return procedure may apply.

8. Questions About Returns

If you have any questions regarding returns or refunds, contact:

elmoraltd.shop
Email: help@elmoraltd.shop
Phone: +1 866-506-2545
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Mailing Address:
4256 Jones Avenue
Winston-Salem, NC 27107
United States