Shipping Policy

Effective Date: September 3, 2026

At elmoraltd.shop, we currently ship orders to customers located within the United States.

1. Free Shipping

We offer free standard shipping on eligible orders within the United States.

The shipping cost displayed to you during checkout will reflect the applicable shipping options for your order. 

Order Processing and Delivery Schedule

Order Cutoff Time: 1:00 PM Eastern Time (ET)
Order Handling Time: 1–2 Business Days (Monday – Friday)
Transit Time: 1–4 Business Days (Monday – Friday)

2. Order Processing

Orders are processed after payment has been successfully received and the order information has been verified.

Processing and fulfillment times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Any applicable processing or delivery estimate presented during checkout or on the product page should be considered together with this policy.

3. Delivery

Delivery times may vary depending on the destination, shipping carrier, fulfillment location, weather, carrier delays, and other circumstances outside our reasonable control.

Where tracking is available, tracking information may be provided after your order has been shipped.

Please ensure that your shipping address is complete and accurate when placing your order.

4. Shipping Address

We currently ship to addresses within the United States.

We are not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, contact us as soon as possible at help@elmoraltd.shop.

5. Delayed or Lost Shipments

If your order appears to be delayed or lost in transit, please contact our customer support team.

We will review the available tracking and shipping information and work with the applicable carrier or fulfillment provider where appropriate.

Shipping carriers may occasionally experience delays caused by weather, operational disruptions, peak periods, or other circumstances outside our control.

6. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

We may request photographs of the packaging and merchandise to help us investigate the issue.

7. Delivery Issues

If tracking indicates that an order was delivered but you cannot locate it, please first check around the delivery location and with household members or building management where applicable.

You may also contact the carrier for additional delivery information.

If you still need assistance, contact us at help@elmoraltd.shop.

8. Shipping Questions

For questions regarding shipping or delivery, contact:

elmoraltd.shop
Email: help@elmoraltd.shop
Phone: +1 866-506-2545

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Mailing Address:
4256 Jones Avenue
Winston-Salem, NC 27107
United States